Refund Policy

At nostalfun, your satisfaction is our priority. Please carefully review our refund policy outlined below.

1. Eligibility for Refunds

Physical Products (such as consoles and accessories):

Refund requests must be submitted within 14 days from the date you receive your order.

Items must be returned unused, in their original packaging, and in a condition suitable for resale.

A valid proof of purchase, like an order confirmation or receipt, is required for all refund requests.

Digital Products (including game codes and downloadable content):

Digital items are non-refundable once delivered via email or download.

Refunds will only be considered if the digital product is faulty or was not delivered as promised.

2. Non-Refundable Items

Gift cards and promotional coupons cannot be refunded.

Items marked as Final Sale or Clearance are excluded from refund eligibility.

3. Requesting a Refund

To initiate a refund, please contact us at:

📧 Email: help@nostalfun.uk

Be sure to include your order number, details of the item(s), and the reason for your refund request.

4. Return Shipping Costs

Customers are responsible for return shipping fees unless the item arrived damaged or defective.

We advise using a tracked shipping service to ensure safe return of products.

5. Refund Process

Once the returned product is received and inspected, we will notify you whether your refund has been approved or declined.

Approved refunds will be issued back to your original payment method within 5 to 10 business days.

6. Exchanges

Replacements are offered only for items that are damaged or defective. Please contact us directly for exchange requests.

7. Missing or Delayed Refunds

If you have not received your refund within the expected timeframe:

Double-check your bank or payment account.

Contact your card issuer or payment provider, as processing times can vary.

If you still have concerns, please contact us for assistance.

8. Contact Details

For any questions related to refunds, please reach out to us at:

📧 Email: help@nostalfun.uk
📞 Phone: +44 161 133 4414